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Senior Support Engineer – Hamburg (Germany)

Touchpoint Resource Ltd
5 October 2020
Hamburg, Germany
Job Type
Employer Type
Biotech Company
Base Salary
up to €70k D.O.E


This position is for a market leader within their field. This is a great opportunity for a Senior Support Engineer to help drive the product development, support the application team, and maintain the PAS X monitoring solution as well as working within a great team environment.

You Will:

  • Maintenance of our PAS-X monitoring solution at the customer installation and use the log files to understand the system performance and resolve potential bottlenecks proactively.
  • Supporting the application support team by analysing infrastructure, performance or stability issues.
  • You will bring in your great trouble shooting expertise to identify and resolve complex technical issues in our customer environments.
  • You collaborate with the product development team to bring feedback and improvement suggestions from the field to the product backlog to increase efficiency and performance of the applications.
  • You are familiar with the technical requirements of our systems and can provide support in cooperation with our technical consultants.

You have:

  • University degree in computer science / engineering / software development or proven experience in the area of IT infrastructure / software deployment.
  • Strong service orientation and good communication skills
  • Good English and German language skills (verbal and written)
  • Profound knowledge in current infrastructure technology (container,Kubernetes, cloud, virtualization)
  • Strong trouble shooting skills.
  • First contact with a regulated industry (eg Pharma / Medical Devices / Banking) is a benefit.

You will be rewarded with a very flexible working environment with excellent career prospects given the exciting growth within the company.

(If applicable)
A rough indication will suffice
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